Pay168 Terms and Conditions – Complete Platform Usage Guide

Welcome to pay168. These Terms and Conditions constitute a legally binding agreement between you as the user and pay168 as the service provider. By accessing, registering, or using any part of our platform — whether through the website, mobile app, or any other channel provided by pay168 — you confirm that you have read, understood, and agreed to be bound by all conditions contained in this document.

We understand that terms and conditions documents can feel lengthy and technical. That is why we have tried to write these terms in plain, easy-to-understand language, so that every one of our Malaysian users can clearly understand their rights and responsibilities. If any section is unclear, please contact our support team for further clarification.

1Acceptance of Terms

By using pay168's services, you express full agreement to these Terms and Conditions, the Privacy Policy, and all other policies published on our platform. These documents are read together and form the entire agreement between you and pay168.

This agreement takes effect at the time you:

• Completing the account registration process
• Accessing any game or service on the platform
• Depositing or withdrawing funds
• Accepting or using any bonus or promotion

We reserve the right to update or amend these Terms and Conditions at any time. Your continued use of the platform after any changes are published constitutes your acceptance of the revised terms.

2Member Eligibility

To register and use pay168 services, you must meet the following eligibility requirements:

• Age limit: You must be at least 18 years of age or have reached the legal gambling age in your jurisdiction, whichever is higher.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• Location: You are responsible for ensuring that your use of this platform is lawful in your location.
• One account only: Each individual is only permitted to hold one active account at pay168. Ownership of multiple accounts is prohibited.
• Non-staff: pay168 staff and their immediate family members are not eligible to register as members.

3Account Registration & Identity Verification

You are required to provide accurate, complete, and up-to-date information during registration. This includes your full name, date of birth, phone number, and a valid email address. Providing false or misleading information is a serious breach of these Terms and Conditions.

KYC (Know Your Customer) Verification

Pay168 conducts a KYC process to comply with international Anti-Money Laundering (AML) standards. You may be required to:

• Submitting a valid copy of an identity document (ID card or passport)
• Submitting proof of current address (utility bill or bank statement)
• Submitting proof of ownership of the payment method used

The KYC process is typically completed within 24 hours. Unverified accounts may have limits on deposits and withdrawals.

Account Security

You are solely responsible for keeping your login credentials confidential. Please do not share your password with anyone. pay168 will never ask for your password via email, chat, or phone. If you suspect unauthorised access to your account, contact our support team immediately.

4Deposits & Finance

Pay168 accepts a wide range of deposit methods including Malaysian online banking, e-wallets such as Touch 'n Go eWallet and GrabPay, DuitNow QR, bank transfers, and selected cryptocurrencies.

Deposit Terms

• The minimum deposit is RM10 for most payment methods
• All deposits must be made from a payment method registered in your own name
• Third-party deposits are not accepted and will be returned
• Pay168 does not charge any fees for deposits; however, your bank or e-wallet provider may apply their own charges
• All deposits are in Malaysian Ringgit (MYR) or equivalent

Deposit Processing

Deposits via online banking and e-wallets are usually processed instantly. Bank transfers take up to one hour. Crypto deposits require network confirmation, which typically takes 10 to 30 minutes.

5Withdrawal

Pay168 is committed to processing all valid withdrawals promptly and without hassle.

Withdrawal Terms

• Minimum withdrawal is RM30
• First withdrawal requires completed KYC verification
• The withdrawal method must match the deposit method used
• All withdrawals are processed within 24 hours of the request
• Pay168 does not charge fees for standard withdrawals

Security Check

For security purposes, pay168 reserves the right to carry out additional verification before processing large withdrawals or if unusual account activity is detected. This is a protective measure to ensure your funds are safe and do not fall into the wrong hands.

Rejected Withdrawals

Withdrawals may be declined if bonus wagering requirements have not been met, fraud is suspected, or account information is incomplete. In all cases, you will be informed in detail of the reason for the rejection.

6Bonuses & Promotions

Pay168 offers a variety of bonuses and promotions from time to time. Each offer is subject to specific terms stated alongside the relevant promotion.

General Bonus Terms

• All bonuses are subject to wagering requirements that are clearly stated
• Bonuses cannot be directly converted to cash unless the wagering requirements are met
• Only one bonus can be active at a time unless otherwise stated
• Pay168 reserves the right to void bonuses if abuse or fraud is suspected
• Unused bonuses will expire automatically once the validity period ends

Bonus Abuse Policy

Any attempt to exploit the bonus system through hedging bets, inter-account transfers, or other dishonest methods is strictly prohibited. pay168 employs sophisticated detection systems to identify such abuse, and accounts found to be involved will be terminated without notice.

7Accepted User Conduct

By using the pay168 platform, you agree not to engage in any of the following activities:

• Fraud, identity impersonation, or providing misleading information
• Use of automated software, bots, or scripts to access or interact with the platform
• Any attempt to hack, breach, or disrupt the platform's security systems
• Money laundering or financing illegal activities through the platform
• Sharing or selling account access to a third party
• Any action that may compromise the integrity of gameplay or the experience of other users

Violation of any of the above may result in immediate account suspension or closure, and in serious cases, legal action.

8Responsible Gaming

Pay168 takes responsible gaming very seriously. We believe that healthy entertainment starts with good control over the time and money you spend.

Self-Control Tools

Pay168 provides the following tools to help users manage their gaming activity:

• Deposit limit: Set daily, weekly, or monthly limits on your deposits
• Loss limit: Set a maximum loss amount over a specified period
• Play time limit: Set reminders after playing for a specified period of time
• Self-break: Take a temporary break from your account for a period of your choosing
• Self-exclusion: Exclude yourself completely from the platform for an extended period

If you or someone you know is experiencing gambling-related issues, please reach out to a professional support organisation operating in Malaysia. More information is available on the Responsible Gaming us.

9Account Closure & Suspension

Closure by User

You may close your pay168 account at any time by contacting our support team. Before closing, please ensure you have withdrawn all eligible balances. Any remaining balance will be processed within 7 working days.

Closure by pay168

Pay168 reserves the right to suspend or close your account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions
• Suspected fraud or illegal activity
• Failure to complete KYC verification within the stipulated timeframe
• Found to not meet the general age or location eligibility requirements
• Upon request by the relevant regulatory authority

In cases of account closure due to proven fraud, pay168 reserves the right to withhold any remaining balance for the purposes of investigation and appropriate resolution.

10Liability Limits

To the extent permitted by applicable law, pay168 is not liable for:

• Any indirect, incidental, or consequential loss or damage arising from the use of the platform
• Service disruptions caused by platform maintenance, network outages, or events beyond our control
• Losses resulting from your failure to keep your login credentials secure
• Any game outcome made based on incorrect or incomplete information provided by the user

Pay168's total liability to you shall not exceed the amount you deposited in the 30 days prior to the event giving rise to the claim.

11Amendment of Terms and Conditions

Pay168 reserves the right to amend, update, or add to these Terms and Conditions at any time. Changes will take effect immediately upon publication on our website or app.

For significant changes that affect user rights, we will provide at least 7 days' notice before the changes take effect via:

• In-platform notifications
• Email to registered address
• Announcements on the pay168 homepage

Continued use of the platform after any changes are made will be considered your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and withdraw your balance before the changes take effect.

12Governing Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the applicable laws of the jurisdiction in which pay168 operates. Any disputes arising from or in connection with this agreement shall be resolved through the following process:

Complaint Procedure

1. Contact customer support: Submit your complaint to the pay168 support team with full details. We will investigate and respond within 48 hours.
2. Complaint escalation: If the initial resolution is unsatisfactory, the complaint may be escalated to pay168's dispute resolution department.
3. Out-of-court settlement: If the matter remains unresolved, both parties agree to attempt resolution through mediation before proceeding with legal action.

By using the pay168 platform, you agree that exclusive jurisdiction for any litigation lies with the relevant courts in our operating jurisdiction.