1Introduction
This Privacy Policy explains how pay168 ("we", "our platform") collects, uses, stores, and protects your personal information when you use the website, mobile app, or any services provided by pay168.
We understand that privacy is a serious matter. When you share information with us, you trust us to handle it responsibly. That trust is something we guard wholeheartedly. This policy is written in plain language because we want you to know clearly what happens with your data — not in confusing legal jargon.
By using the pay168 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
This Privacy Policy should be read together with Terms and Conditions pay168 and forms the entire data agreement between you and us.
2Information We Collect
Pay168 collects two main types of information: information you provide directly, and information collected automatically as you use the platform.
Information You Provide Directly
| Information Type | Example | When Collected |
|---|---|---|
| Account Information | Full name, date of birth, phone number, email | During registration |
| Verification Documents | Identity card, passport, proof of address | During the KYC process |
| Financial Information | Bank account number, e-wallet details | During deposit/withdrawal |
| Communications | Support chat content, emails sent to us | When contacting support |
Automatically Collected Information
- Device data: Device type, operating system, model, unique device identifier
- Network data: IP address, approximate location (IP-based), internet service provider name
- Usage data: Pages visited, games played, session duration, in-platform actions
- Cookie data: Session cookies and persistent cookies for user authentication and preferences
- Transaction data: Complete records of all deposits, withdrawals, and gaming activity
We do not collect credit card information directly. Payments are processed through registered third-party payment providers that maintain their own PCI-DSS security standards.
3How We Use Your Data
The information we collect is used for the following purposes. We only use your data for legitimate and necessary purposes.
Platform Operations
- Verify your identity and prevent unauthorised access to your account
- Process deposits, withdrawals, and other financial transactions
- Provide effective customer support
- Maintain accurate transaction records for audit purposes
Security & Compliance
- Detect and prevent fraud, money laundering, and illegal activity
- Comply with applicable legal and regulatory requirements
- Conduct mandatory KYC (Know Your Customer) checks
- Maintain records for required tax reporting and compliance purposes
Platform Improvements
- Analyse usage patterns to improve the user experience
- Develop new features and functionality that users need
- Identify and fix bugs or technical issues
Communications
- Send transaction notifications and important account activity alerts
- Notify you of changes to terms, policies, or services
- Communicate for customer support and inquiry purposes
We do not use your data for third-party advertising. Any marketing communications from pay168 relate solely to our own services, and you may unsubscribe at any time.
4Data Sharing & Disclosure
Pay168 does not sell, rent, or trade your personal information to third parties. However, there are certain situations where we may need to share your data with other parties.
Third-Party Service Providers
We share necessary data with service providers who help us operate the platform, including:
- Payment processors and financial gateway providers
- Identity verification and KYC service providers
- Server and cloud infrastructure service providers
- Game providers that supply game content
All third-party providers are contractually required to protect your data and use it only for the specified purpose.
Legal Requirements
We may disclose your information if required by law, court order, or a valid request from law enforcement authorities. In such cases, we will only disclose the minimum information necessary.
Business Transfers
If pay168 is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. You will be notified in advance via a prominent notice on the platform.
pay168 never shares your data with advertisers, data brokers, or any entity for marketing or commercial purposes without your explicit consent.
5Cookies & Tracking Technologies
Pay168 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:
Essential Cookies
These cookies are required for the platform to function properly. Without them, you will not be able to log in or use core features. These cookies cannot be disabled.
Preference Cookies
These cookies remember your settings and preferences such as your preferred language, display settings, and account configuration to make your experience more comfortable.
Analytics Cookies
We use usage data collected through analytics cookies to understand how users interact with the platform, identify popular pages, and improve overall performance.
Managing Cookies
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the platform. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.
6Data Security
Protecting your data is a top technical and operational priority at pay168. We continually invest in security to ensure your information remains safe.
Technical Security Measures
- Data encryption in transit: All communications are protected with 256-bit SSL/TLS
- Data encryption at rest: Sensitive data is encrypted using industry-grade encryption algorithms
- Two-factor authentication (2FA): Available to all user accounts
- Continuous monitoring: 24/7 threat monitoring system to detect suspicious activity
- Periodic penetration testing: Security audits are conducted regularly by independent third parties
Operational Security Measures
- Strict access controls based on the "need-to-know" principle
- Mandatory data security training for all staff
- Tested incident response procedures
- Secure and redundant data backup storage
While we take comprehensive security measures, no system is 100% immune to cyber threats. You also play an important role — use a strong password and enable 2FA to protect your account.
7Data Storage & Retention
Pay168 retains your data only for as long as necessary for the purpose it was collected, or as required by law.
Retention Period
| Data Type | Storage Period |
|---|---|
| Active account information | For the duration of active account + 5 years after closure |
| Financial transaction records | 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Support communication logs | 3 years |
| Access & security log data | 2 years |
| Anonymous analytics data | Indefinite (no longer identifiable) |
Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.
Certain data retention is required by Malaysian law such as PDPA, AML requirements, and tax reporting regulations. This is beyond our control even if you request data deletion.
8Your Rights
As a pay168 user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights.
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data subject to legal obligations.
Right to Object
Object to the processing of your data for direct marketing purposes.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Restrict Processing
Request restriction of your data processing under certain circumstances.
To exercise any of the above rights, contact the pay168 support team via live chat or email. We will respond within 30 business days. Identity verification may be required before your request is processed.
9Children's Data
Pay168 services are intended solely for individuals aged 18 and above. We do not knowingly collect personal information from children under the age of 18.
If we find that we have collected information from a minor, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child has registered on our platform without permission are encouraged to contact us immediately.
If you suspect an individual under 18 is using the pay168 platform, please report it to our support team immediately. We take child protection issues seriously.
10Privacy Policy Amendment
Pay168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or changes in how we operate.
When we make significant changes, we will:
- Update the "Last Updated" date at the top of this document
- Display a prominent notice on the pay168 home page
- Send email notifications to all registered members at least 7 days before changes take effect
- Provide a summary of key changes to help you understand what has changed
For minor changes that do not materially affect your rights, we may update the date without a separate notice. Continued use of the platform after changes take effect constitutes acceptance of the amended policy.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 via the chat icon on the platform
- Email: [email protected]
- Telegram: Find the official pay168 account on Telegram
For data rights requests (access, correction, deletion), please clearly state the type of request and your account details. We will respond within 30 business days. In most cases, we will resolve your request sooner than that.
We take every privacy-related enquiry seriously. Our team is ready to help you understand how your data is handled and ensure your rights are upheld.
Your Data is Safe with pay168
Join over 100,000 members who have trusted pay168 for a safe gaming experience, protected privacy, and transparent transactions.